Great experiences for everyone
Box Office: 023 9247 2700

Terms and conditions

These terms and conditions will be updated as a when appropriate, and we would recommend you check them from time to time to be aware of any changes. 

Booking Tickets

You can pay for tickets online using a credit or debit card. If you come to the Box Office in person, you can also pay by cash or cheque. You can collect tickets purchased online or over the phone from the Box Office. Tickets can be posted for a charge of £1.


Reservations can only be made for bookings of 10 or more but must be confirmed and paid for no later than 10 days prior to the show.

Discounts and Concessions

We offer a discount on ticket prices for many events for under 18s, students, senior citizens (over 65s) and people in receipt of Job Seekers Allowance, Income Support or Disability Living Allowance. Discounts must be requested at the time of booking and discounts may not be applied to tickets already purchased. The Spring reserves the right to make special offers from time to time. Group Bookings can be made for most shows: buy 10 tickets and you will get the 11th ticket FREE. Please note: not all discounts are available online.

Cancellations, Refunds and Exchanges

Like most theatres, our tickets are non-refundable and non-exchangeable. However, for those events that are full and have a waiting list, we will try to re-sell your ticket and, if we manage to do so, will be happy to refund the price of your ticket, less an administration charge of 20%. We will, of course, offer a full refund if an event is cancelled. If you have an enquiry about a cancellation, refund or exchange, please call the Box Office on 023 9247 2700 or send an e-mail to

The Spring Screen Idols Loyalty Card Scheme

  • When you purchase a film ticket you can have one loyalty stamp issued on your card per film.
  • Stamps are currently available for Wednesday film screenings only.
  • Your Screen Idols card will be stamped when you collect your ticket(s) so please have it ready when you visit. Stamps will not be issued retrospectively.
  • Once your Screen Idols card is full you can claim your free film ticket only on presentation of the card.
  • A Screen Idols Loyalty card is valid for six months from the date of issue.
  • Your loyalty stamps must be used by the expiry date written on the card. Stamps cannot be transferred to another card after this date.
  • The Spring Arts & Heritage Centre reserves the right to withdraw or amend this promotion at any time.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The term ‘The Spring’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 56 East Street, Havant, Hampshire PO9 1BS, company registration number is 2088483. The term ‘you’ refers to the user or viewer of our website.