BOX OFFICE: 023 9247 2700 Donate

Terms & Conditions

Booking Tickets

Telephone bookings can be made by credit or debit card or in person at the Box Office by cash, cheque or credit/debit card.

Transaction charges and postage

The Spring is a charity and a non-profit-making organisation. We make a £1 transaction charge for the use of credit and debit cards for ticket purchases online, over the telephone and at the Box Office. This charge helps to offset the cost incurred for providing this payment facility.

There is a charge of 70p for posting tickets if requested.


Reservations can only be made for bookings of 10 or more but must be confirmed and paid for no later than 10 days prior to the show.

Discounts and Concessions

We offer 10% discount on ticket prices for under 18s,students, senior citizens, people in receipt of Job Seekers Allowance, Income Support or Disability Living Allowance. Discounts must be requested at the time of booking and discounts may not be applied to tickets already purchased. The Spring reserves the right to make special offers from time to time. Group Bookings can be made for most shows: buy 10 tickets and you will get the 11th ticket FREE. Please note that not all discounts are available online.

Cancellations, Refunds and Exchanges

Like most theatres, our tickets are non-refundable and non exchangeable. However, for those events that are full and have a waiting list, we will try to re-sell your ticket and, if we manage to do so, will be happy to refund the price of your ticket, less an administration charge of 20%. We will, of course, offer a full refund if a show, or other event, is cancelled. If you have an enquiry regarding a cancellation, refund or exchange please call the Box Office on 023 9247 2700 or e-mail to:

Data protection and privacy

Any personal information gathered on this site is for the express use of The Spring Arts & Heritage Centre Company . Your information will not be given to any third party except in the case of applications for current vacancies.

Our recruitment is handled by an agency on our behalf. Your details will automatically be forwarded to them to be used in connection with current or future vacancies.

Cookie policy

The Spring Arts & Heritage Centre Company uses cookies so that we can provide the best experience for our users. Specifically, we use cookies for Page Tracking (Google Analytics).

We will not sell data about our users to any third party, but if you are concerned about third parties collecting information via cookies we recommend using a tool designed to control your cookie usage.

If you have any questions or concerns about this cookie policy, please contact The Spring Arts & Heritage Centre Company via our contact page.

The Spring Cafe & Gift Shop Loyalty Scheme

The Spring Screen Idols Loyalty Card Scheme

 See you at the movies!