Terms and Conditions
These terms and conditions will be updated as a when appropriate, and we would recommend you check them from time to time to be aware of any changes.
Booking Tickets
You can pay for tickets online using a credit or debit card. If you come to the Box Office in person, you can also pay by cash or cheque. You can collect tickets purchased online or over the phone from the Box Office. Tickets can be posted for a charge of £1.
Reservations
Reservations can only be made for bookings of 10 or more but must be confirmed and paid for no later than 10 days prior to the show.
Discounts and Concessions
We offer a discount on ticket prices for many events for under 18s, students, senior citizens (over 65s) and people in receipt of Job Seekers Allowance, Income Support or Disability Living Allowance. Discounts must be requested at the time of booking and discounts may not be applied to tickets already purchased. The Spring reserves the right to make special offers from time to time.
Group Bookings can be made for most shows: buy 10 tickets and you will get the 11th ticket FREE. Please note: not all discounts are available online.
Cancellations, Refunds and Exchanges
Like most theatres, our tickets are non-refundable and non-exchangeable. However, for those events that are full and have a waiting list, we will try to re-sell your ticket and, if we manage to do so, will be happy to refund the price of your ticket, less an administration charge of 20%. We will, of course, offer a full refund if an event is cancelled. If you have an enquiry about a cancellation, refund or exchange, please call the Box Office on 023 9247 2700 or send an e-mail to info@thespring.co.uk
Cancelled and Rescheduled Events
In line with our usual practice, full refunds will be offered for any cancelled event.
We will offer refunds or credit vouchers to any customer who is unable to attend a rescheduled event. In these cases, we are only able to offer refunds up to two weeks after the original date of the event. If you do not contact us we will assume you are happy with the new date.
As a registered charity, we gratefully accept donations of your ticket value in place of refunds or credit vouchers when events cannot take place.
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